WFM Connector (Impact 360) RealTime not working - System.NullReferenceException thrown


Article ID: 52458 - Last Review: July 15, 2016

PROBLEM

When running the prairieFyre.WFM.Controller.Impact360.RealTime.exe it fails to run. 



SYMPTOMS

You will receive an error that starts like the following:

Unhandled Exception: SystemNullReferenceException: Object reference not set to an instance of an object.
    at prairieFyre.Framework.Common.Logging.Logger.DetailedLogger.SetupStandardLoggingToLogsDir()



CAUSE

The registry key directing the WFM connector where to log is not created, or pointed to a location you cannot write to. 



RESOLUTION

1. On the Impact 360 server, open regedit.exe.
2. Go to HKEY_LOCAL_MACHINE\Software\Wow6432Node\prairieFyre Software Inc\CCM\Common\
3. Add a string called InstallDir.  Set the value to a folder path which you can write to.
4. Re-run the  prairieFyre.WFM.Controller.Impact360.RealTime.exe and it will create a Logs folder.



APPLIES TO

WFM Version 7.1.X.X 

Keywords: WFM Impact360 connector realtime install


Posted Friday, July 15, 2016 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52458.aspx