8.X - Templates stored on a remote location are not accessible from Ignite


Article ID: 52484 - Last Review: September 6, 2016

PROBLEM

In YourSite Explorer you have configured Reply Templates location to a remote server.  Ignite is unable to access the templates.



SYMPTOMS

CCMWa logs show a permissions error. 



RESOLUTION

There are two ways to resolve this issue.

  • Store the templates on a folder local to the MiContact Center server software.
  • Correct the CCMWa and MCCWa application pools to authenticate using a username with sufficient permissions to access the remote location.


APPLIES TO

MiCC 8.X and newer 

Keywords: template templates remote location server ignite


Posted Tuesday, September 06, 2016 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52484.aspx