8.X - Upgrading from 6.0.3.0, Remote IVR server may not update correctly


Article ID: 52488 - Last Review: September 6, 2016

PROBLEM

After upgrading from MiCC 6.0.3.0 to 8.X.X.X, your Remote IVR is not functioning correctly. 


RESOLUTION

1. On the remote IVR server go to the CCMWeb site (http://[MiCC SERVER IP]/ccmweb) 
2. Go to Help > Software Downloads/Installations.
3. Download the Remote Server Pack.
4. Run the Remote Server Pack on the remote IVR and select the Repair option.



APPLIES TO

MiCC 8.X and newer 

Keywords: upgrade remote ivr


Posted Tuesday, September 06, 2016 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52488.aspx