When replying to an enqueued email, including the queue address in the recipients can cause a routing loop


Article ID: 52520 - Last Review: January 18, 2017

PROBLEM

When replying to an email in Ignite, if you include the queue email i the recipients, it can cause a loop as the reply is sent directly back into queue. 




RESOLUTION

You can add a failsafe to prevent this.

1. Open the EMail Media Server and load the Inbound workflow
2. Add a FROM activity to check if the Queue email address is in the FROM or CC fields.
3. On Success, add a No Reply activity to prevent that message from going back into queue.  Leave the Failure branch blank and it will continue onto the rest of the workflow.

NOTE:  This check is automatic and no manual activity is needed in MiCC 8.1.1.0 and newer.

APPLIES TO

MiCC 8.0. 

Keywords: email e-mail queue routing loop


Posted Wednesday, January 18, 2017 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52520.aspx