License not converted when changing from 7.X (or older) to 8.1 (or newer) in AMC.


Article ID: 52529 - Last Review: March 3, 2017

PROBLEM

When upgrading a site, you change the Software Version from 7.X (or older) directly to 8.1 (or newer).  After updating the record, it still shows 7.X licensing objects (listed as EE, BE , Basic, Standard, Advanced, Premium Agents or Employees).


 

WORKAROUND



1. Set the Software Version back to where it was originally (or 7.1.3.3).  Click Update.
2. Set the Software Version to 8.0.0.0.  Click Update.
NOTE:  The licensing should convert to the 8.X Licensing model now.
3. Set the Software Version to the correct version (8.1.X.X).  Click Update.

If this does not work, please log a ticket with the AMC support team at AMC_Accounts@Mitel.com .



RESOLUTION

A code fix is being applied to the AMC on April 4th to ensure that the conversion occurs whether you change to 8.0.0.0, or any newer 8.X release. 



APPLIES TO

AMC, MiCC 8.1 

Keywords: AMC conversion license update


Posted Friday, March 03, 2017 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52529.aspx