HowTo - Add Nuance licensing to a MiContact Center server

Article ID: 52546 - Last Review: June 18, 2019


After assigning ASR and/or TTS licenses in to the MiCC ARID in AMC, these licenses do not activate automatically. 


The process for enabling these licenses requires a manual step.  You must email with the ARID, and the MAC address of the server where Nuance licensing will reside.  Once manually added, the Order Desk will email the key back to you. 


MiCC 8.X and newer 

Keywords: nuance license update

Posted Wednesday, June 14, 2017 by Andrew.Montpetit