HowTo - Add Nuance licensing to a MiContact Center server


Article ID: 52546 - Last Review: June 18, 2019

PROBLEM

After assigning ASR and/or TTS licenses in to the MiCC ARID in AMC, these licenses do not activate automatically. 


RESOLUTION

The process for enabling these licenses requires a manual step.  You must email NuanceRegistrations@Mitel.com with the ARID, and the MAC address of the server where Nuance licensing will reside.  Once manually added, the Order Desk will email the key back to you. 



APPLIES TO

MiCC 8.X and newer 

Keywords: nuance license update


Posted Wednesday, June 14, 2017 by Andrew.Montpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52546.aspx