Article ID: 52557 - Last Review: March 26, 2018
PROBLEM
This HotFix addresses the following issues:
- Agents being unable to remove a MakeBusy code
- ACD Call Transfers failing intermittently
- Lync status not resetting after a call ends
RESOLUTION
This HotFix is to be installed onto MiContact Center for Skype version 5.10.10.0.
- Go to https://www.mitel.com/
- Click the Log in button.
- Click the Sign in button under Connect.
- On the left, select the Software Download Center.
- Expand the tree to MiContact Center Business and then down to MiContact Center for Skype, then 5.10.10.0, and HotFixes.
- Download the KB412416.exe HotFix to the MiContact Center server.
- Double-click the KB412416.exe and follow the on-screen prompts.
- Wait for the repackager and auto-updates to complete.
NOTE: Installing this hotfix will restart the prairieFyre services. In order to avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.
APPLIES TO
5.10.10.0
Keywords: 412416 KB412416 Lync Skype MKB MakeBusy transfer