HotFix KB445970 - Security list fixes

Article ID:  - Last Review: June 25, 2018


This HotFix addresses two issues:

  • A security list with Employee Groups assigned does not reflect changes in YourSite Explorer after leaving the security list page and coming back.
  • Can not run Queue or Queue Group Lifecycle reports at all if a security list limiting Queue Groups is implemented.



This HotFix is to be installed onto MiContact Center Business version

  1. Ensure that KB426218 is installed
  2. Go to
  3. Click the Log in button.
  4. Click the Sign in button under Connect.
  5. On the left, select the Software Download Center.
  6. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  7. Download the MiCC HotFix KB445970.exe HotFix to the MiContact Center server.
  8. Double-click the MiCC HotFix KB445970.exe and follow the on-screen prompts.
  9. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.




Posted Monday, June 25, 2018 by montpetit.a