HotFix KB464434 - Agent Inbound Trace showing call duration of 15 seconds on a 15 minute call

Article ID: 52601 - Last Review: December 13, 2018


The duration of some calls in the Agent Inbound Trace report were inaccurate. 


This Hotfix is to be installed onto MiContact Center Business version

  1. Ensure that KB447353 is installed.
  2. Go to
  3. Click the Login button.
  4. Click the Sign in button under MiAccess.
  5. On the left, select the Software Download Center.
  6. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  7. Download the MiCC HotFix KB464434.exe HotFix to the MiContact Center server.
  8. Double-click the MiCC HotFix KB464434.exe and follow the on-screen prompts.
  9. Wait for the repackager and auto-updates to complete.
  10. Go to [InstallDir]\Services\ConfigService\ .
  11. Launch the GlobalAppSettingsEditor.exe.
  12. Fill in the following details:
    • Application: (Leave this blank)
    • SectionGroup: prairieFyre.BAL.DataAnalysis.Properties.Settings
    • Name: ProcessConferenceRecordsInLifeCycle
    • Value: True
    • Description: (You can enter anything you like here.  We recommend a name and/or date)
  13. Click Save.
    • NOTE:  it can take a few minutes for the save to complete.  Wait for the confirmation window before closing the GlobalAppSetingsEditor.

NOTE:  Applying this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.



Keywords:  Hotfix 464434 KB464434 agent inbound trace

Posted Monday, November 26, 2018 by montpetit.a