HotFix KB465400 - SMS history "Error loading interaction" in Web-Ignite

Article ID: 52603 - Last Review: December 10, 2018


The SMS history shows "Error loading interaction" in Web-Ignite in an environment with no EMail media servers. 


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the MiCC HotFix KB465400.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB465400.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE:  Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window. 



Keywords: Hotfix 465400 KB465400 SMS history error loading interaction

Posted Monday, December 10, 2018 by montpetit.a