HotFix KB466294 - Multimedia work timer cancelled when agent receives non-ACD call


Article ID: 52609 - Last Review: February 14, 2019

PROBLEM

Multimedia worktimer states were being cancelled if the agent received a non-ACD call. 



RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.0.1.0

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.0.1.0 and HotFixes.
  6. Download the MiCC HotFix KB466294.exe HotFix to the MiContact Center server.
  7. Double-click the MiCC HotFix KB466294.exe and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.



APPLIES TO

MiCC 9.0.1.0. 

Keywords: Hotfix 466294 KB466294 multimedia worktimer work-timer


Posted Thursday, February 14, 2019 by montpetit.a
http://micc.mitel.com/kb/KnowledgebaseArticle52609.aspx