HotFix KB473844 - Maintenance becomes stuck during nightly summarization

Article ID: 52628 - Last Review: May 21, 2019


Intermittently the nightly summarize is unable to complete on certain days, leaving the maintenance in a stuck state. 


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB473844 HotFix to the MiContact Center server.
  7. Double-click the KB473844 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption apply this patch after hours or during a scheduled maintenance window.




Keywords: Hotfix 473844 KB473844 maintenance summarize summarization stuck complete

Posted Tuesday, May 21, 2019 by montpetit.a