HotFix KB474853 - Account Code sorting and duplicate ScreenPops

Article ID: 52630 - Last Review: June 10, 2019


This Hotfix addresses 2 issues:

  • The Account Code list in Contact Center Client is not sorted.
  • Intermittently screenpops would launch twice.


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB474853 HotFix to the MiContact Center server.
  7. Double-click the KB474853 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.


MiCC 9.1 

Keywords: Hotfix 474853 KB474853 account code codes sort sorting duplicate screenpop screen pop screen-pop

Posted Monday, June 10, 2019 by montpetit.a