HotFix KB479209 - IVR Schedule errors

Article ID: 52631 - Last Review: June 18, 2019


This Hotfix addresses two issues:

  • Testing a Rule schedule caused an error in YourSite Explorer
  • Schedule Conditions in IVR using Moroccan Standard time as server time regardless of configuration 


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB479209 HotFix to the MiContact Center server.
  7. Double-click the KB479209 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Applying this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.



Keywords: Hotfix 479209 KB479209 schedule schedules rule rules YSE yoursite explorer error check activity morocco Moroccan timezone

Posted Tuesday, June 18, 2019 by montpetit.a