HotFix KB482455 - Internal user's phone number not visible in Web ignite

Article ID: 52636 - Last Review: August 19, 2019


When searching for an employee, the call button would not display if the employee had only one extension associated. 



This Hotfix is to be applied onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB482455 HotFix to the MiContact Center server.
  7. Double-click the KB482455 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: applying this Hotfix will restart the MiContact Center services.  To avoid service interruption apply this patch after hours or during a scheduled maintenance window.



Keywords: Hotfix 482455 KB482455 contact employee web-ignite web ignite search call dial

Posted Monday, August 19, 2019 by montpetit.a