HotFix KB486794 - Intermittently emails not being delivered to agent


Article ID: 52643 - Last Review: October 17, 2019

PROBLEM

Intermittently EMails were not being delivered to agents after requeues. 



RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.2.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.2.0 and HotFixes.
  6. Download the KB486794 HotFix to the MiContact Center server.
  7. Double-click the KB486794 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this update after hours or during a scheduled maintenance window.



APPLIES TO

 MiCC 9.1.2.0

Keywords: Hotfix KB486794 486794 email intermittent deliver delivered requeue


Posted Thursday, October 17, 2019 by montpetit.a
http://micc.mitel.com/kb/KnowledgebaseArticle52643.aspx