HotFix KB487211 - MiCCSDK Query not returning value for DNIS

Article ID: 52647 - Last Review: November 15, 2019


When querying the MiCCSDK for call details, the DNIS field was being returned as a NULL value. 

NOTE: This issue is also resolved in MiContact Center Business version and newer.


This Hotfix is to be installed onto MiContact Center Business version

  1. Ensure that KB465400 is installed.
  2. Go to
  3. Click the Login button.
  4. Click the Sign in button under MiAccess.
  5. On the left, select the Software Download Center.
  6. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  7. Download the KB487211 HotFix to the MiContact Center server.
  8. Double-click the KB487211 HotFix and follow the on-screen prompts.
  9. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please install this patch after hours or during a scheduled maintenance window.



Keywords: Hotfix KB487211 4987211 MiCCSDK dnis

Posted Friday, November 15, 2019 by montpetit.a