MANDATORY HotFix KB494351 - Routing Media service stability fix

Article ID: 52649 - Last Review: February 3, 2020


Routing Media service is becoming unstable and restarting throughout the day.



This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB494351 HotFix to the MiContact Center server.
  7. Double-click the KB494351 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this update outside business hours or during a scheduled maintenance window. 



Keywords: mandatory hotfix 494351 KB494351

Posted Monday, February 03, 2020 by montpetit.a