HotFix KB496276 - Vulnerability in MiCCSDK could allow an authenticated user access to sensitive information in Site-Based Security environments

Article ID: 52651 - Last Review: February 14, 2020


The hotfix addresses a vulnerability in the MiContact Center Business Software Development Kit (SDK) that could allow an authenticated user access to sensitive information. The exposure is constrained to systems configured for site based security.


This Hotfix is to be installed onto MiContact Center Business version

  1. Ensure that KB447353 is installed.
  2. Ensure that KB466294 is installed.
  3. Ensure that KB470763 is installed.
  4. Ensure that KB470782 is installed.
  5. Ensure that KB471979 is installed.
  6. Go to
  7. Click the Login button.
  8. Click the Sign in button under MiAccess.
  9. On the left, select the Software Download Center.
  10. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  11. Download the KB496276 HotFix to the MiContact Center server.
  12. Double-click the KB496276 and follow the on-screen prompts.
  13. Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption install this patch after hours or during a scheduled maintenance window.



Keywords: Hotfix 496276 KB496276 site-based security multi-tenant miccsdk

Posted Friday, February 14, 2020 by montpetit.a