HotFix KB508123 - Queue Group Performance by Agent not pegging Answered by ACD Agent Group 1 corrently


Article ID: 52663 - Last Review: August 31, 2020

PROBLEM

Queue Group Performance by Agent not pegging Answered by ACD Agent Group 1 corrently 


RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.1.3.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.1.3.0 and HotFixes.
  6. Download the KB508123 HotFix to the MiContact Center server.
  7. Double-click the KB508123 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete. 

NOTE: Installing this update will restart the MiContact Center services.  To avoid service interruption install this hotfix outside business hours or during a scheduled maintenance window.



APPLIES TO

MiCC 9.1.3.0. 

Keywords: Hotfix 508123 KB508123 queue group performance by agent


Posted Monday, August 31, 2020 by montpetit.a
http://micc.mitel.com/kb/KnowledgebaseArticle52663.aspx