HotFix KB512199 - Multiple fixes for SIP

Article ID: 52670 - Last Review: December 1, 2020


This Hotfix addresses multiple issues:

  • An agent placed a call on hold, then it was delivered instead to another agent.
  • After an agent cancelled a consult call, when they tried a second time the call was dropped.
  • When an agent consult called to a queue, the second agent did not receive work timer.
  • All fixes included in KB511301.1



This Hotfix is to be installed onto MiContact Center Business version for SIPInstalling this Hotfix onto a MiVoice Business environment will cause serious errors.

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB512199 HotFix to the MiContact Center server.
  7. Double-click the KB512199 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption we recommend applying this patch outside business hours or during a scheduled maintenance window.


MiCC 9.3 SIP 

Keywords: Hotfix 512199 KB512199 SIP consult work-timer work timer worktimer

Posted Tuesday, November 24, 2020 by montpetit.a