HotFix KB512344 - Intermittently agent unable to complete consult transfer


Article ID: 512673 - Last Review: January 4, 2021

PROBLEM

Intermittently and agent was unable to complete a consult transfer, as the button to do so did not display. 



RESOLUTION

This Hotfix is to be installed onto MiContact Center Business for SIP 9.3.0.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.0.0 and HotFixes.
  6. Download the KB512344 HotFix to the MiContact Center server.
  7. Double-click the KB512344 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please apply this patch after hours or during a scheduled maintenance window.



APPLIES TO

 MiCC for SIP 9.3.0.0

Keywords: Hotfix consult transfer 512344 KB512344


Posted Tuesday, January 05, 2021 by montpetit.a
http://micc.mitel.com/kb/KnowledgebaseArticle52673.aspx