HotFix KB512896 - Agent greeting works only on first few calls


Article ID: 52675 - Last Review: January 27, 2021

PROBLEM

Agent greeting works for the first few calls, then begins to fail.  Logs display an Object Reference type error. 


RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.0.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.0.0 and HotFixes.
  6. Download the KB512896 HotFix to the MiContact Center server.
  7. Double-click the KB512896 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please install this patch after hours or during a scheduled maintenance window. 



APPLIES TO

MiCC 9.3.0.0 

Keywords: Hotfix KB512896 512896 agent greeting


Posted Wednesday, January 27, 2021 by montpetit.a
http://micc.mitel.com/kb/KnowledgebaseArticle52675.aspx