HotFix KB513824 - Multiple reporting fixes

Article ID: 52683 - Last Review: May 21, 2021


This Hotfix addresses multiple issues:

  • SQL Writer not writing due to Duplicate PKeys in Outbound call scenarios in Consolidated Reporting
  • Queue Performance reports showing inaccurate talk times during some conference scenarios
  • Queue Facts for Time To Answer sometimes showing negative value in Consolidated Reporting
  • Maintenance reporting data purge error resulted in missing LifeCycle data


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB513824 HotFix to the MiContact Center server.
  7. Double-click the KB513824 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.
NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please apply this patch after hours or during a scheduled maintenance window.



Keywords: Hotfix 513824 KB513824 reporting consolidated reporting sql writer pkey duplicate talk time to answer

Posted Friday, May 21, 2021 by montpetit.a