HotFix KB521569 - SIP PBX not routing calls if an agent's name contains a special character


Article ID: 52687 - Last Review: September 10, 2021

PROBLEM

MiVoice 5000 not routing calls if an agent's name contains a special character.  Restarting freeswitch temporarily resolves.



RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.3.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.3.0 and HotFixes.
  6. Download the KB521569 HotFix to the MiContact Center server.
  7. Double-click the KB521569 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption please install this patch after hours or during a scheduled maintenance window. 



APPLIES TO

MiCC 9.3.3.0 

Keywords:


Posted Friday, September 10, 2021 by montpetit.a
http://micc.mitel.com/kb/KnowledgebaseArticle52687.aspx