HotFix KB522095 - Multiple fixes for SIP

Article ID: 52689 - Last Review: November 2, 2021


This Hotfix addresses multiple issues:

  • REST API updated to fully support Agent Group Membership and basic Employee management.

  • Open SIP Agent Transfer not completed after BLIND Transfer
  • Agent answers a Consultation call which then gets cancelled. Agent incorrectly show as on an ACD call
  • Web Ignite 'Call Control' greyed-out for ~ 10 seconds after a Blind Transfer
  • No possibility to make more than one help request
  • Calls not correctly managed in IGNITE if the "remove hold" button was clicked on transitory state during monitored transfer
  • Calls were lost when attempting to transfer to helper



This Hotfix is to be installed onto MiContact Center Business version for SIP.

  1. Go to

  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB522095 HotFix to the MiContact Center server.
  7. Double-click the KB522095 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.



Keywords: SIP Hotfix 522095 KB522095 transfer helper rest api consult

Posted Tuesday, November 02, 2021 by montpetit.a