HotFix KB522969 - Calls still routing to Primary Queue in Virtual Queue Group when PBX is unavailable


Article ID: 52691 - Last Review: November 15, 2021

PROBLEM

 Calls still routing to Primary Queue in Virtual Queue Group when PBX is unavailable



RESOLUTION

This Hotfix is to be installed onto MiContact Center Business version 9.3.4.0.

  1. Go to https://www.mitel.com/
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business 9.3.4.0 and HotFixes.
  6. Download the KB522969 HotFix to the MiContact Center server.
  7. Double-click the KB522969 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.


NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please install this patch after hours or during a scheduled maintenance window.



APPLIES TO

MiCC 9.3.4.0 

Keywords: hotfix 522969 KB522969 virtual queue group


Posted Monday, November 15, 2021 by montpetit.a
http://micc.mitel.com/kb/KnowledgebaseArticle52691.aspx