HotFix KB530024 - Two fixes to PCI compliance workflow behavior

Article ID: 52695 - Last Review: April 13, 2022


This Hotfix addresses two problems:

  • If the caller hangs up while the agent is on hold, the agent and IVR port call are not cleared.
  • When the caller is done entering the information required and the agent re-joins the conference, the PCI compliance workflow doesn't move on to the next activity until after 10 seconds. 


This Hotfix is to be installed onto MiContact Center Business version

  1. Go to
  2. Click the Login button.
  3. Click the Sign in button under MiAccess.
  4. On the left, select the Software Download Center.
  5. Expand the tree to MiContact Center Business and then down to MiContact Center Business and HotFixes.
  6. Download the KB530024 HotFix to the MiContact Center server.
  7. Double-click the KB530024 and follow the on-screen prompts.
  8. Wait for the repackager and auto-updates to complete.

 NOTE: Installing this Hotfix will restart the MiContact Center services.  To avoid service interruption, please apply this patch after hours or during a scheduled maintenance window.



Keywords: hotfix 530024 KB530024 PCI compliance hold

Posted Wednesday, April 13, 2022 by montpetit.a