• What is not lining up in real-time? Is it supposed too?
• Are agents licensed to be monitored in real-time (yoursite config)
• Do reporting/dialable numbers line up exactly as they do on the PBX
• Have all the correct associations been made in yoursite config and do they match the PBX agent group/path assignment forms
• Are you seeing "?" in the Calls Waiting column of the Queue Now Monitor? Are path real-time events enabled on the PBX
• Is the real-time profile corrupt…ie: if a new monitor is opened does it display correctly.
• Is this real-time issue local to client/server or cross network? 
• Make use of SMDR/ACD inspector Queue status tab to compare ACD records with what is showing in real-time ie: were agents on calls, were there calls waiting in Q?
• If we are looking at a previous days data, what does superauditor show?
• Were agents recently added? Tools > Admin Tools> Service Notification….Notify Real Time Clients and Reload Enterprise Config.
• Check raw smdr and acd files, are the correct events there? Know your ACD event codes and how to read acd/smdr.
• Network Monitor Alarms, what are the alarm stating?
• How Many Media servers are being displayed?
• Can you click on the Data Link Button or link, are there any data streaming (ACD/SMDR)?
• Changes to not reflect in real-time monitor profile ? add new agents/delete inactive agents to/from existing profiles by choosing add/remove devices

Keyword: Calls waiting Path real time event ? "?" real-time data link collection